1. Service Commitment HLunPACK is committed to providing fast, professional, and reliable after-sales support to global customers.
2. Response Time • Technical inquiries: response within 24 hours • Urgent issues: prioritized handling as soon as possible
3. Technical Support We provide full technical support, including: • Installation guidance • Commissioning and trial operation support • Production parameter optimization • Troubleshooting and solutions
4. Spare Parts Supply
We ensure long-term and stable spare parts supply to maintain continuous machine operation.
5. Remote & On-site Support Depending on the issue, we provide: • Remote video support (priority) • On-site engineer support when necessary (subject to project conditions)
6. Service Principle HLunPACK follows a customer-centric approach, providing a reliable, long-term after-sales support system to ensure stable production.
HLunPACK Warranty Policy
1. Warranty Period HLunPACK provides a 12-month warranty for packaging machinery, starting from the shipment date.
2. Warranty Coverage During the warranty period, for failures caused by non-human factors or non-misuse, HLunPACK will provide: • Free repair or replacement of key components • Remote technical support • Software or parameter adjustment assistance
3. Non-Warranty Situations Warranty does not cover: • Damage caused by improper operation or misuse • Failure to follow operation or maintenance instructions • Normal wear-and-tear parts (e.g. blades, seals, consumables) • Unauthorized modification or disassembly • External factors such as unstable power supply
4. Warranty Service Method HLunPACK will provide: • Remote video guidance • Email or phone technical support • Spare parts replacement when necessary
5. Warranty Principle We are committed to providing reliable and long-term operational support, ensuring stable production for our customers.
